When calling 911, a DCW should:

Staying calm when calling 911 is essential in emergency situations. Maintaining composure helps the caller think clearly and communicate effectively with the dispatcher. A calm demeanor can also provide reassurance to individuals who may be panicking or in distress. This approach allows the DCW to articulate the details of the situation accurately, enabling emergency responders to assess the situation and provide appropriate assistance as quickly as possible.

Speaking loudly may be necessary if the dispatcher has difficulty hearing the caller, but it is more important to convey information clearly and concisely. Hanging up if nobody answers can lead to confusion and delays in emergency response. Additionally, while providing personal information is important in certain contexts, it should be done at the appropriate time in the conversation rather than immediately, as the dispatcher will guide the caller on what information is needed.