When calling 911, a DCW should:

Staying calm when calling 911 is critical for effective communication during an emergency. A calm demeanor helps the DCW convey information clearly and succinctly, which is necessary for the dispatcher to understand the situation and provide the appropriate response. Panicking can lead to mistakes, confusion, or failure to provide important details.

In emergencies, clear communication is essential, so maintaining a steady, composed voice allows the DCW to articulate the nature of the emergency, the location, and any vital details about the person needing assistance. This is crucial as every second counts in emergency situations, and a clear, calm response ensures that the assistance is dispatched as quickly as possible.

Additionally, while speaking loudly might seem effective, it can be counterproductive if the DCW is not also clear and calm. Hanging up if no one answers is also not advisable because 911 calls should be held until a response is received, as the line may be busy. Lastly, providing personal information immediately could delay vital information about the emergency itself, which should be prioritized.