What should a DCW do if they observe signs of abuse or neglect?

When a Direct Care Worker (DCW) observes signs of abuse or neglect, reporting the observations to authorities or supervisors is the correct action to take. This step is crucial because it helps ensure the safety and protection of the client. Reporting allows trained professionals to investigate the situation appropriately, providing the necessary support and intervention.

In many jurisdictions, DCWs are mandated reporters, meaning they are legally required to report suspected abuse or neglect when they observe it. This responsibility emphasizes the role of the DCW in safeguarding vulnerable populations, ensuring that they receive the care and protection they deserve.

Confronting the client about the situation may put them in a more precarious position and could deter them from seeking help or disclosing critical information. Keeping the information confidential and doing nothing fails to address the potential harm the client may be experiencing. Additionally, casually discussing the matter with other staff members undermines the seriousness of the issue and could lead to a breach of confidentiality, potentially worsening the client's situation.