What is one of the main roles of a DCW in a crisis situation?

In a crisis situation, one of the primary roles of a Direct Care Worker (DCW) is to provide emotional support. This is crucial because individuals may experience high levels of stress, anxiety, or fear during a crisis. The presence of a DCW who can offer reassurance, listen actively, and validate feelings can greatly help stabilize the emotional state of those involved.

While treating injuries, documenting events, and administering medication are important responsibilities, they typically require specific training or qualifications that go beyond the standard role of a DCW. The focus during a crisis often shifts to managing emotions and ensuring safety, which highlights the essential nature of providing emotional support. This supportive intervention can help individuals feel more secure and help de-escalate the situation, enabling a more effective response from the care team or emergency responders if needed.