What is one of the main roles of a DCW in a crisis situation?

Providing emotional support is a crucial role of a Direct Care Worker (DCW) in a crisis situation. During emergencies or stressful events, individuals may experience heightened anxiety, fear, or confusion. A DCW can offer reassurance, listen actively, and help the individual feel more secure and calm. This emotional support can significantly influence the well-being and recovery of the person in crisis.

While treating injuries, documenting events, and administering medication are important aspects of care in specific contexts, they are not typically the primary focus of a DCW during a crisis. Medical treatment often falls under the responsibilities of healthcare professionals, and accurate documentation is usually completed after stabilizing the situation. Similarly, administering medication requires specific training and should be performed by a licensed professional unless otherwise designated. Therefore, the immediate provision of emotional support addresses the immediate needs of an individual experiencing a crisis.